Privacy Policy

1. Who we are

Body Stress Release Réunion (hereafter “we”) operates this website in order to present its services and to allow users to get in touch and book sessions.

2. Data we collect

Depending on how you contact us (website, WhatsApp, email), we may collect the following information:

  • identity details (first name, last name)
  • contact details (phone / WhatsApp number, email address)
  • booking-related information (preferred time slots, language FR / EN, general objective)
  • messages you send us

We do not ask for detailed medical information through the website. If sensitive information is needed, it is addressed appropriately within the context of the session.

3. Why we use your data

We use your data in order to:

  • respond to your requests (WhatsApp, email, form)
  • organise and confirm appointments
  • manage practical communication related to your sessions
  • improve our organisation and service quality

4. Legal basis (summary)

The processing of your data is mainly based on:

  • your request for contact or booking (pre-contractual steps)
  • our legitimate interest in managing our activity and appointments
  • and / or your consent where required

5. Data sharing

We do not sell your data.

Some data may be shared only with service providers necessary for the operation of the website or the business (hosting, security, anti-spam, technical tools).

If you contact us via WhatsApp, your exchanges are also subject to WhatsApp / Meta’s own terms and privacy policies.

6. Data retention

We keep your data only for as long as necessary to:

  • manage your request or booking
  • handle practical follow-up related to your sessions
  • comply with administrative or legal obligations

When the data is no longer needed, it is deleted or anonymised.

7. Your rights

You may request:

  • access to your data
  • correction of your data
  • deletion of your data, within the limits of our legal obligations
  • objection to or restriction of processing

To exercise your rights, you may contact us using the details below.

8. Cookies

This website may use technical cookies necessary for its proper functioning, as well as audience measurement tools intended to better understand how the website is used.

If additional marketing or advertising tools are added later, this policy will be updated and, where necessary, a consent banner will be put in place.

9. Contact

For any question about this policy or your data:

WhatsApp (first contact preferably): +262 693 00 70 33
Email: contact@bodystressrelease.re